Thank you for shopping at Our Secret - online. If you are not entirely satisfied with your purchase we’re here to help.
- We are happy to offer a full refund or an exchange for items returned to us within 14 days of delivery.
- Goods are to be returned in the same condition they were sent from Our Secret, in the original packaging and with the delivery note or receipt. We may not be able to trace your order if this is not included.
- We would advise you to send items recorded delivery as we cannot take responsibility for returned items lost in transit.
- You can also return items to store. Refunds will not be issued at the time of return but credited to your account via our online store after inspection.
- We will immediately notify you on the status of your refund after inspection.
- If your return is approved,we will initiate a refund to your credit card (or original method of payment) You will receive the credit within 14 days, depending on your card issuers policies.
- We will refund the cost of your return postage if your item is faulty,but if you change your mind we will only refund the cost of your purchase.
- Sale items are non returnable .
9.We are unable to give refunds or exchange on earrings for hygiene reasons, unless they are faulty.